Service Standards and Performance Targets
The Financial Supervision Commission is committed to supporting local business and has approved the following service standards and performance targets during 2005.The Commission will publish a quarterly update on our performance against the published service standards.
| Service Standard | Performance Target | Actual Performance Against Target (01.10.07 - 31.12.07) |
|---|---|---|
| We will process and make available to the public, company and other documents, within 5 working days of their receipt | 85% | 100% |
| Subject to prior name approval, all incorporation papers delivered before 1.00pm will be processed on the same day | 100% | 100% |
| Subject to prior name approval, all incorporation papers delivered after 1.00pm will be processed before 1.00pm the next working day | 100% | 100% |
| We will register all charges delivered before 1.00pm, the same day | 100% | 100% |
| We will register all charges delivered after 1.00pm before 1.00pm the next working day | 100% | 100% |
| We will present dissolved company files by 1.00pm when a request is received before 11.00am and by 1.00pm the next working day when the request is received after 11.00am | 100% | 100% |
| We will issue a written response to applications for name approval within 24 hours of receiving them | 100% | 100% |
| We will respond to requests for Certificates of Fact and copy documents within 2 working days of receiving a request with the correct fee | 95% | 100% |
| We will acknowledge all correspondence within 2 working days of receipt | 100% | 100% |
| Secondary Targets | ||
| Subject to prior name approval, all other registration papers delivered before 1.00pm will be processed on the same day | 100% | 100% |
| Subject to prior name approval, all other registration papers delivered after 1.00pm will be processed before 1.00pm the next working day | 100% | 100% |
| Subject to prior name approval, all changes of name delivered before 1.00pm will be processed on the same day | 100% | 100% |
| Subject to prior name approval, all changes of name delivered after 1.00pm will be processed before 1.00pm the next working day | 100% | 100% |
| Certificates of Incorporation and Certificates of Change of Name will be available by noon the next working day after the documents have been processed | 100% | 100% |
| Charge Certificates will be available within 3 working days of the charge being registered | 100% | 100% |
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